Customer Service

Anybody out there work in the service industry? Anybody out there truly believe in the phrase, "the customer is always right"? I didn't think so. Two weeks ago, I had an encounter with a customer that wanted me to perform something remarkable. I work in an office at a university and I deal with students all the time. I picked up the phone and instantly recognized the voice from when he called before. I remembered his voice because he did the same thing last time. Anyway, he had a question and I had no clue what the answer was. He said he had called someone at the university before and they told him the answer. The thing was he couldn't remember who he called or what they said. I took me almost 10 minutes to try to get him to understand that no matter how much rewording he did to his question he wouldn't be able to get an answer out of me because I didn't know, no matter how many times he asked for the guy in the office he would still be unavailable and most importantly I wouldn't be able to read his mind to tell him who he called in the entire unversity, which services 30,000 plus students, in the first place.

Yesterday, I was at Burger King when some guy went up to the front counter to yell at one of the workers. He keep saying, "Do they listen back there, do they listen?!"to a bewildered girl. She was shocked and didn't know what to say because apparently she had nothing to do with the order. I think the guy ordered from the drive-thru and came inside after he discovered his order was messed up. Had that girl been a complete stranger on the street I don't think he would've came at her like that. It was a bit disrespectful and I've been in her shoes before so I didn't appreciate it. Even if it is someone else's mistake don't lose your nuggets over something like a hamburger. I don't care how bad life is please don't take it out on others. We've all got something going on behind the scenes.

Don't expect a miracle out of people who are just doing their job. Make sure you evaluate yourself before you go blaming someone else for their incompetence when it was your impossible command that they were trying to satisfy.